Answers to some of our contract holders’ most asked questions can be found here. If you need further assistance, please contact us using the forms below or by calling 800-674-9016.
Coverage of repairs is determined by your contract guidelines. There are always certain exclusions of coverage but we make every effort to approve covered claims without delay. It is important to note that if your vehicle experiences a breakdown, you must contact us for instructions and to receive authorization before any work is performed on the vehicle, including any diagnostic work.
We reserve the right to inspect your vehicle in its original condition at the time of the breakdown. Therefore, all work done without prior authorization from INFINITI Elite VSC will result in denial of coverage and will not be reimbursed or otherwise paid by us. We may also require you to return your vehicle to one of our preferred repair facilities, depending on its location when a breakdown occurs.
You can always refer to your contract to determine if a certain part or component is covered. If you would like us to explain coverage, just give us a call. One of our experts will be happy to assist you.
Diagnostic fees are covered under an approved claim for a covered repair. To determine whether repairs and diagnostic fees will be covered, you must take steps to have the initial diagnosis of a breakdown or needed repair approved before any repair work is performed. The first step is to contact us to receive authorization to proceed. Next, take your vehicle to a repair facility for a diagnosis. The repair facility should then contact us at 800-674-9016 to begin a claim. INFINITI Elite Extended Protection will review the claim and determine coverage. The repair facility will notify you directly regarding covered repairs, including diagnostic fees.
A good choice would be to take your vehicle back to the dealer that sold you ae INFINITI Elite Extended Protection Plan. They are the most qualified to process your claim quickly and effectively.
You can also select a licensed repair facility of your choice or call Customer Assistance at (833) 700-7783 for help locating one.
This means the area as determined by mileage distance from the selling dealer’s location(s). If a breakdown occurs within your dealer’s tie-back area, INFINITI Elite VSC reserves the right to require you to return your vehicle to one of our preferred repair facilities.
A VIN is a vehicle identification number. This number is 17 digits long and specifically identifies your vehicle. You can find it in one of several places on your vehicle including inside the driver’s-side door, in the lower left corner of the windshield, or on the front of the engine block under the hood. The number is also listed on your insurance card and registration paperwork.
A deductible is a small amount that you elect to pay towards any claim that you may have. For example, if your deductible is $100 and your repair costs for a breakdown are $2,500, you would pay $100* and we would pay $2,400.
*In addition to your deductible, you are responsible for shop fees, disposal fees, and, in some states, taxes.
Check your individual contract for details. Your contract includes a comprehensive list of the components that are covered, within the contract pages.
This information can be found on the face page of your contract, under service contract Information. Look for the contract term, which is the indicated number months from service contract purchase date, and miles from the odometer reading at the time of vehicle purchase. Your contract expires on whichever of the following is reached first: The term date or the term mileage limit.
Yes, contact us for a transfer request form. Submit a copy of the completed form within 30 days of the vehicle sale, along with a copy of your service contract and a copy of the bill of sale that indicates the date of sale. A transfer fee of $100.00 will apply.
Not all contracts are cancelable. Please reach out to your selling dealer to inquire about the cancellation process or refer to the last pages of your contract for this information. You may also contact us for guidance. To obtain a copy of your contract, contact us at 800-674-9016 or support@INFINITIElite-products.com. A $50.00 cancellation fee will apply.
Contract purchases are made at the dealer level, at the time you purchase your vehicle. You may contact us directly to further discuss at 800-674-9016 or support@INFINITIElite-products.com.
Call (800)225-2476 for 24-hour national roadside assistance. Should a mechanical breakdown occur when you are 100 miles or more away from home, emergency travel/trip interruption is also provided. Refer to your service contract for complete details.
Most protection products include towing of up to 50 miles at no cost. Any additional mileage will be your responsibility and payment for that portion must be made by you at the time service is rendered. Additional roadside assistance services available to you at no cost could include battery jump start, flat tire change, and locksmith services. Delivery of fuel, oil, and water is also available as a covered service, though the cost of the materials themselves would be your responsibility.
To file a claim, please visit our website at Claims.INFINITIelite-products.com to create an account. After you have created an account an activation email will be sent to you. Please check your junk or spam folder if you do not receive an email. After activation, you can submit for reimbursement. Please do not use your cell phone or Internet Explorer for this process. Please use a computer or laptop with either Google, Chrome or Firefox. Please let us know if you have any questions or concerns regarding this process, as we are here to help 800-674-9016.
Not all contracts offer rental reimbursement. We would be happy to email you a copy of your contract detailing this information. Please request a copy by emailing claims@INFINITIElite-products.com.
If rental reimbursement is part of your coverage, the provider identified in your contract will reimburse rental expenses, subject to the terms of the coverage. The rental expenses must be for a breakdown that causes your vehicle to be inoperable or unsafe to drive and necessitates it being held for eight hour or more by a repair facility for a covered repair, as outlined in your service contract.
To file a claim, please visit our website at Claims.INFINITIelite-products.com and create an account. After you have created an account, an activation email will be sent to you. After activation, your GAP claim can be submitted. Once received, one of our representatives will begin the review process on your claim.
To file a claim, please call 866-840-9614.
To file a claim, contact varies based on purchase date:
Contracts sold before 4-30-24: Log on to AgeroRider.com
Contracts sold on or after 5-1-2024: Log on to AAA.com
To file a claim, please call 866-840-9614
To file a claim, please visit our website at Claims.INFINITIelite-products.com and create an account. After you have created an account, an activation email will be sent to you. You can contact us at 800-674-9016 or reach out to your manufacturer dealer and they will contact us directly
To file a claim, please call 800-674-9016
The phone number you call depends on the type of contract you purchased. For information on your Extended Protection Plan(EPP), Certified Pre-Owned (CPO) Wrap, or Prepaid Maintenance Agreement (PMA), please call 866-840-9614. For other products information, customers must first contact their selling dealer and then call 800-674-9016 for any additional assistance. For High-Mileage Plan information, customers must call 888-662-6726.
Your addendum number is your contract number, which is located on the top right-hand corner of the first page of your contract.
Your selling dealer information is listed on the face page of your contract packet. You can also contact us for assistance by calling 800-674-9016 or email support@INFINITIElite-products.com.
You can reach us between the hours of 8:00 AM – 8:00 PM (EST) Monday – Friday, 9:00 AM – 3:00 PM Saturday. Call us at 800-674-9016 or email support@INFINITIElite-products.com.
Read and understand your service contract to know what is covered, what is not covered, and what can potentially void your plan.
Keep receipts and service records to create a comprehensive record of all your maintenance services.
Make sure that the odometer and all gauges, warning sensors, and lights are working properly at all times, including the oil warning and temperature warning lights/gauges. Do not drive your vehicle if a warning light is active.
Monitor your vehicle’s gauges and warning lights, as noted above. If any lights or gauges indicate a problem, you are required to safely and immediately pull your vehicle off the road and shut off the engine. Contact us, or your preferred provider, for immediate roadside assistance.
At your expense, satisfy the maintenance requirements set forth in your service contract and maintain your vehicle according to the vehicle manufacturer’s specifications, including but not limited to scheduled oil changes, lubrication of the steering components and suspension, transmission fluid changes, differential fluid changes, and other fluid level checks and refilling when required. Have your car serviced on time by scheduling this routine maintenance.
